Executives Foreword
I ndonesia is the largest island country in the world, with a population of more than 260 million people spread out over more than 13.000 islands. Providing a wide range of medical assistance and other needed services over such a large area is a challenge that should not be underestimated. I am proud of our team here at AAI Indonesia for continuing to rise to this challenge under the very capable leadership of our CEO, Mr. Brandon Heng.

We have become known in the market for being absolutely dedicated to providing high quality services to all of our members and to our corporate and insurance industry clients. Integrity, ethics, honesty, and confidentiality are important principles that guide our business conduct, always.

With best wishes,

Michael Marquardt

Michael Marquardt

Chairman - AAI Indonesia

Brandon Heng

CEO - AAI Indonesia

O ver the years, performing assistance services in a timely manner amidst this vast and complex country is a challenge, our daily basis challenge. However, as our commitment to keep improving our quality, we ensure we are up to the commitments by genuinely care about our clients and customers, working hard to resolve cases & claims swiftly and efficiently. Proven by our growth, when I first joined in 2003, only 10 staffs become 120 workforces, from 10.000 calls/year to more than 65.000 calls/year in 2015.

Our highly trained and experienced professionals set us apart from the crowd and ensure that our customers get the first-class service in the industry with People, Integrity, Teamwork, Effective, Efficient, & Customer Focus. Those are our trademarks that we are proud of.

We Have More Than


Provider Network

We Manage More Than


International Medical Case per Year

We Manage More Than


Domestic Medical Case per Year